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Kim opim, an enthusiastic student, is on her flight over from philadelphia (phl) to paris. kim reflects upon how her educational experiences from her operations courses could explain the long wait time that she experienced before she could enter the departure area of terminal a at phl. as an airline representative explained to kim, there are four types of travelers in terminal a (buad 311) buad 311. mcgraw-hill create. vitalbook file. the citation provided is a guideline. check each citation for accuracy before use.

Resources and capabilities, such as interpersonal relations among managers and a firm's culture, that may be costly to imitate because they are beyond the ability of firms to systematically manage and influence are referred to asanswers: socially complex. causally ambiguous. path dependent. the result of unique historical conditions.

Last week paul, ceo of quality furniture in south carolina, traveled to europe to visit customers. while overseas, paul checked his e-mail daily and showed his company's website to customers, explaining how the website will them place orders and receive merchandise more quickly. after visiting the last customer friday morning, paul was able to return to the corporate office in south carolina to meet with his board of directors that night. is the "shrinking" of time and space with air travel and electronic media.