A small mortgage lender has one receptionist... A small mortgage lender has one receptionist, four loan officers, and two office managers. When applicants apply for a new loan in person, they first fill out paperwork with the receptionist. Then the applicants meet with one of the loan officers to discuss their needs. The loan officer spends additional time processing the application after the applicants leave the office. Finally, the application must be reviewed by an office manager before it can be approved. The following table lists the processing times at each stage. The office is open for eight hours per day, five days per week. Staffing (Number of Employees) Activity Time (Hours per Loan) Resource Receptionist Loan officers Office managers 4 2 4 Round "Utilization rate" to a whole percent. a. What is the bottleneck of the process?
b. Assuming unlimited demand, what is the process flow rate (in loans per week)? loans per week
c. If the customer demand is 18 loans per week, what is the utilization of the office managers resource? percent
d. Assuming that the office currently has no backlog of loans that it is processing, how long will it take to hours complete 10 loans? hours