Mr. Will was due to give evaluations of his company's top managers in a few days. He had heard little from Chance Wilson, one of his sales managers, for the past eleven months. On looking over Chance's progress record, Will saw that Chance usually met his monthly goals. Nevertheless, he was not an outstanding employee. However, this month Chance had submitted a marketing idea that tripled sales for five slow-moving products. When asked to name the outstanding sales manager of the year, Will could not think of a person more worthy than Chance. Disappointed that they were overlooked, several top managers complained that, in his decision, Will was
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