Measuring and reporting quality costs does not solve quality problems. Decreases in quality costs generally occur as soon as improvement programs are implemented. Quality cost information helps managers identify the relative importance of quality problems. The impact of customer ill will is generally not found on quality control reports. a. True
b. False

True statements:

Measuring and reporting quality costs does not solve quality problems.

Quality cost information helps managers identify the relative importance of quality problems.

The impact of customer ill will is generally not found on quality control reports.

Explanation:

When the quality cost is determined and reported so the same should not solve the problem of the quality also the information related to the quality cost helps the managers to identify the significance of the quality issue

The effect of the customer could not found on the reports made for quality control

But if there is a decrease in the quality cost so the improvement programs could not be implemented soon

answer; i believe the answer is (facework);

answer; depth;