1. Customer service means:
a. The ability of an organization to constantly and consistently exceed the customer's expectations.
b. Meeting the needs and desires of any customer.
c. Where customer relationships can lead to partnerships.
d. All of the Above.
2. Types of customers include:
a. Internal customers
b. External customers
0
c. Extracurricular customers
d. Only A and B
3. Exchange of value involves give and take.
a. True
O b. False
4. The ultimate goal of customer service is to:
a. Make more money
O b. Maintain an average level of satisfaction of your customers, in comparison to similar companies
c. Create customer loyalty
d. Find the right mate for you
Answers: 1
Business, 21.06.2019 20:30, elissadiaz15
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Business, 22.06.2019 19:40, apodoltsev2021
Aprimary advantage of organizing economic activity within firms is thea. ability to coordinate highly complex tasks to allow for specialized division of labor. b. low administrative costs because of reduced bureaucracy. c. eradication of the principal-agent problem. d. high-powered incentive to work as salaried employees for an existing firm.
Answers: 1
Business, 22.06.2019 22:30, nevejames07
Experts are particularly concerned about four strategic metal resources that are important for the u. s. economy and military strength, and that must be imported. what percentage does the u. s. import? *
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