Business, 13.07.2021 15:20, maddymaddy
You are the account manager for an Internet service provider. A customer contacts you and complains that her recent billing statement was incorrect. After looking over the statement, you determine that the customer is in error. What should you do before writing your message? Check all that apply.
a. Anticipate the effect your message will have on the receiver.
b. Analyze the bad-news situation.
c. Evaluate your tone.
d. Conduct any necessary research.
Answers: 3
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