How often does your organization analyse the competition in order to understand competitive advantages and disadvantages as well as identify areas for investment or needs for improvement? How well does your organization strategically differentiate from the competition in terms of the capabilities of its product? How clear is your organization’s strategic decision for this?

Asupermarket has been experiencing long lines during peak periods of the day. the problem is noticeably worse on certain days of the week, and the peak periods are sometimes different according to the day of the week. there are usually enough workers on the job to open all cash registers. the problem is knowing when to call some of the workers stocking shelves up to the front to work the checkout counters. how might decision models the supermarket? what data would be needed to develop these models?