Business, 18.06.2021 14:00, isabelleecurtis
You're the Customer Service Supervisor for a fire department overseeing the citizen hotline which is staffed by firefighters. A woman calls to complain about some firefighters she saw grocery shopping while on duty. The firefighter taking the call responds angrily and hangs up. How would you respond? Select all that apply.
A Recommend the firefighter find better ways to manage his anger at work
B Reprimand the firefighter and remove him from hotline duty
C Call the citizen back to explain why the firefighters were grocery shopping
D Coach the firefighter on how to respond to angry citizens
E Call the citizen back and assure her you'll investigate the issue
Answers: 2
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You're the Customer Service Supervisor for a fire department overseeing the citizen hotline which is...
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