Business, 17.06.2021 22:20, ashvinmsingh
A call is escalated to you from an angry customer who says she's been transferred several times and now wants to cancel her service. The agent explains if she cancels, she'll be charged a fee. How would you respond?
A Tell her she'd be better off keeping her service to avoid the cancellation fee
B Apologize for the inconvenience and offer to help cancel her service
C Empathize with the customer and offer to try to resolve her first issue
D Review the account notes then transfer her directly to the appropriate department​
Answers: 1
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A call is escalated to you from an angry customer who says she's been transferred several times and...
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