A Lean Six Sigma project team has been formed to investigate the problem of scratches after the final top coat has been applied in an automotive assembly line. The team identified 50 ideas for what could cause scratches at this point in the production process through brainstorming sessions, and now they need to make sense of all these ideas. The process of organizing potential causes of a problem into categories is best facilitated by which quality improvement tool? a. Cause-and-effect diagram
b. 5-whys/why-why analysis
c. SIPOC diagram
d. Nominal group technique

a. $48.75

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whole quiz

1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

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