Business
Business, 29.04.2021 01:50, blueval3tine

For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer, internal-business-process, or learning-and growth. 1. service response time 2. market share 3. gross margin percentage 4. defect rates 5. customer satisfaction 6. information system availability 7. new-product development time 8. revenue growth 9. employee turnover rates 10. setup time

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