Many companies have sophisticated tracking software that registers and monitors customer complaints this is an example of what
A Quality problem identification
B gap analysis
C critical incident technique
D credence qualities
Your local Credit union offers a variety of services to its members including checking and savings account home equity and Carlin’s with great rates the credit union also regularly offers fresh baked cookies and gourmet coffee what argument services does the credit union offer
A fresh baked cookies and gourmet coffee
B great rates
C savings and checking accounts
D home equity loans
Which of the following is an example of a BTB Internet service
A tech support
B travel planning
C online shopping
D gaming platforms
The measure of the difference between a customer expectation of a service quality and what actually occurred as a reference to as
A service analysis
B gap analysis
C SERVQUAL analysis
D reliability analysis
Answers: 3
Business, 22.06.2019 20:20, cjp271
Xinhong company is considering replacing one of its manufacturing machines. the machine has a book value of $39,000 and a remaining useful life of 5 years, at which time its salvage value will be zero. it has a current market value of $49,000. variable manufacturing costs are $33,300 per year for this machine. information on two alternative replacement machines follows. alternative a alternative b cost $ 115,000 $ 117,000 variable manufacturing costs per year 22,900 10,100 1. calculate the total change in net income if alternative a and b is adopted. 2. should xinhong keep or replace its manufacturing machine
Answers: 1
Business, 22.06.2019 21:20, haileymaree
1. what are the unique operational challenges to delivering fresh meals? 2. why is speed of delivery so important for delivered meals? what variety of options contribute to this performance metric? 3. how could operations management concepts be utilized to improve the performance of freshly? 4. what are your typical product delivery times? what would be required to speed these up? 5. what are your delivery batch quantities? how could you reduce batch size and reduce delivery cost simultaneously using operations management concepts?
Answers: 2
Many companies have sophisticated tracking software that registers and monitors customer complaints...
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