Aregular customer, who is known for being demanding, comes in and asks for his favorite server. unfortunately, that server is not working. the next table in the rotation has a less experienced server. you would

Given the above scenario, I would request that the customer sit at another table where a server who has experience handling demanding customers is situated. Since the server at this table know how to handle demanding customers, the customer will be able to get quality service that will meet up with his standard.

The correct answer is "a.grassroots movements".