When it is necessary to inform a customer about a delay in their order, the proper communication format should be a a. business memo b. business letter c. friendly letter d. e-mail

Business letter is the correct answer.

Explanation:

Letter A is incorrect because a business memo contains a message sent by one person/department to another in the same organization.

Letter C is incorrect because it could be very informal to solve the delay.

Letter D is also incorrect because an e-mail can get lost or is not as formal as the correct answer, which is letter B because this way there is a record of the problem and it could be addressed to the proper person or department.

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