One of your customers has just said to you, "the service here is terrible." you should say: "what is it about the service that you have not liked " "would you like to fill out a complaint form? i can get one for you." "i realize our service is poor today. we are understaffed, so i apologize." "i am really sorry to hear you say that, but we are trying as hard as we can."

Lusk corporation produces and sells 14,300 units of product x each month. the selling price of product x is $25 per unit, and variable expenses are $19 per unit. a study has been made concerning whether product x should be discontinued. the study shows that $72,000 of the $102,000 in monthly fixed expenses charged to product x would not be avoidable even if the product was discontinued. if product x is discontinued, the annual financial advantage (disadvantage) for the company of eliminating this product should be: