Use the Following Scenario for Questions 21–25: The employees of XYZ Corporation were experiencing low morale due to feeling disconnected with upper management. The reasons for corporate decisions were often not communicated to lower-level employees, nor were these employees given the opportunity to provide feedback and/or voice their concerns. As a result, management created an online portal which allowed all employees to provide feedback regarding corporate decisions. This had the additional benefit of allowing employees to offer innovative suggestions for process improvements, which improved employee morale, job satisfaction, and productivity.

Question 21
5 Points
XYZ Corporation determined that an online portal used to promote a free exchange of corporate and employee ideas was the best solution for low employee morale. The online portal can best be described as:

a. Feedback
b. A communication channel
c. Information richness
d. A language source

Question 22
5 Points
XYZ Corporation determined that an online portal used to promote a free exchange of corporate and employee ideas was the best solution for low employee morale. This solution improved employee morale and helped employees adopt the preferred corporate culture. This result can best be described as:

a. Passive communication
b. Filtering
c. Persuasion
d. Noise

Question 23
5 Points
To arrive at the optimal solution, XYZ Corporation formed teams that included representatives from most of the organization’s primary functional areas. These types of teams are known as:

a. Self-managed teams
b. Social loafers
c. Virtual teams
d. Cross-functional teams

Question 24
5 Points
XYZ Corporation’s upper management initially recommended publishing a quarterly employee newsletter to improve employee morale. Nearly everyone that was in attendance in the initial meeting agreed that this was the best solution. Ted, the VP of human resources, did not believe this would allow employees to adequately interact with management, but hesitated to voice his concerns in order to maintain harmony. Ted’s reluctance to voice his opinion is known as:

a. Manipulation
b. Aggressive communication
c. Groupthink
d. Prejudice

Question 25
5 Points
XYZ Corporation determined that an online portal used to promote a free exchange of corporate and employee ideas was the best solution for low employee morale. This solution improved employee morale and helped employees build trusted relationships with different members of management and employees in different departments. This result can best be described as:

a. Social capital
b. Affirmative action
c. Functional conflict
d. Active listening