Your company manufactures riding lawn mowers. One of your customers, Marie, writes a claim, demanding a compensation for her faulty mower. On examining the faulty product, a service executive in your company discovers that someone dismantled the mower and attempted to fix it. Which of the following statements is the best way to phrase your refusal of Marie's claim for adjustment? A) Our contract, which you signed, clearly absolves us of any liability in this case.
B) If you read our contract, you would know that we are not liable to pay compensation in such cases.
C) Paragraph 2 of our contract clearly shows that your claim is without foundation.
D) As stated in our contract, we are liable to pay compensation only when our personnel repair the equipment.
E) Your attempt to repair the lawn mower on your own has rendered the product warranty void.

Which is part of the sales process? a. customer retention b. billing c. cost planning d. customer relations

Gary becker's controversial the economics of discrimination concludes that price discrimination has no effect on final profits. price discrimination benefits monopolies. labor discrimination in hiring results in more efficient allocations of production. discrimination in hiring practices has no effect on final profits. labor discrimination harms firms that practice it due to increased labor costs. price discrimination harms monopolies, which refutes over two centuries of economic theory.

Match the various steps in the creative process undertaken by the ad agency for developing the campaign for wpu, to the steps in young's model of the creative process. creative process in developing wpu's campaignyoung's modelafter intensive analysis of the data and several rounds of brainstorming, the agency executives decided to take a break from this project (the wpu campaign), and instead work on a different client's project before tackling the wpu project again. using a combination of animatics and storyboards, the ad agency conducted research with a representative sample of sixty target consumers to pretest the campaign theme and the creative execution. during a brainstorming session in the creative department, a copywriter's suggestion for a slogan for wpu was recognized as an excellent central idea that could drive the campaign for wpu. the account planning, account management and creative departments at the ad agency had a series of meetings and brainstorming sessions to discuss the creative brief and the results of all the primary and secondary research done with the target consumers. the account planning and the account management groups at the ad agency conducted primary research with a representative sample of the target segment and also studied secondary research data to gain insights required for the campaign development process.