Business, 29.03.2021 21:00, MzThixkumz

Which of the following statements concerning service guarantees is FALSE? A service guarantee is a mechanism to build customer loyalty. A service guarantee is a way to avoid compensating customers for a service failure. A service guarantee is a tool to clarify exactly what the service must provide. A service guarantee is a way to define a service and ensure satisfactory delivery to the customer.

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Which of the following statements concerning service guarantees is FALSE? A service guarantee is a m...