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LU
CASE 1:
Room charge was generated in the Front Office Software (FOS) for the stay o...
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LU
CASE 1:
Room charge was generated in the Front Office Software (FOS) for the stay of Guest A.
However, the FO manager collected the cash from Guest A and did not show settlement in
Guest A's folio. Instead, the room revenue of Guest A was transferred to the folio of Guest B
who had settled his bills by credit card. The FO Manager did not post a room charge for Guest
B. Thus, only one room charge was accounted for two rooms used by two guests.
1. What is the main problem in the case? [Relate to Ethics) [min 200 words]
2. If you were the CEO of this Hotel, what actions would you take after finding out that the
unethical activities are happening in the hotel? How would you try to resolve the problem with a
sustainable solution? [min 300 words]
Answers: 1
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