Business, 08.03.2021 20:00, sulemmaa

All of the following statements about comment cards are true except: . a. Often less than 50% of the hotel guests will fill out a comment card.
b. If the process is not well thought out, employees may selectively distribute comment cards to guests they feel will have a positive response.
c. If a comment card is left in a hotel room for customers to fill out, it reflects the opinions of the customers as a whole.
d. Comment cards can be useful in spotting trouble areas.

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All of the following statements about comment cards are true except: . a. Often less than 50% of th...