MyAccountant is a recent start-up trying to cater to customers in search of accounting services who are intimidated by the idea of talking to an accountant or simply too lazy to go to an accountant’s office. Unlike traditional accounting firms, MyAccountant allows for extensive interaction between accountants and their customers via telephone and the internet. This process is used in the upfront part of the customer interaction, largely consisting of answering some basic customer questions prior to entering a formal relationship. In order to allow customers to interact with the firm’s accountants (in fact, the firm hires accountants who are graduates of the Leventhal School)esvoe44168424e824fd7bef431ec 75433072ada8c2a6ebec779fc65cbc46b8e 44a755eovse. From there, the incoming emails are distributed to the accountant who is currently "on call". Given the broad skills of Leventhal graduates, each accountant can respond to each incoming request. Emails arrive from 8am to 6pm at a rate of 8 emails per hour, with the inter-arrival times are exponentially distributed. At each moment in time, there is exactly one accountant "on call", i. e. sitting at his/her desk, waiting for incoming emails. It takes the accountant, on average, 6 minutes to write the response email, with a standard deviation of 7 minutes. a) How many emails will an accountant have received at the end of a 10-hour day