Lesson 3: Handling Tense Situations 1. What are you responsible for when dealing with customers?

2. What are the three techniques for managing personal stress?

3. What is the first thing you should say to an upset customer?

4. Why should you restate the customer’s problem?

5. How does listening carefully help the customer?

6. What will help you show empathy?

7. What will you likely have to do to identify the root cause of the issue?

8. If research will take some time, what should you do?

9. What should you communicate to the customer about their issue?

10. If you can’t give the customer what they want, what should you do?

11. Why should you show compassion when addressing a customer’s issue?

12. Why should you thank the customer after resolving an issue?

13. Why is following through on promises imp

Assume the government imposes a $2.25 tax on suppliers, which results in a shift of the supply curve from s1 to s2. the price the seller receives for the product after paying the tax is

Which term best fits the sentence? is the process of reasoning, analyzing, and making important decisions. it’s an important skill in making career decisions. a. critical thinking b. weighing pros and cons c. goal setting

Alarge university wanted to study the relationship between completing an internship during college and students' future earning potential. prom the same graduating class, they selected a random sample of 80 students who completed an internship and 100 students who did not complete an internship and examined their salaries five years after graduation. they found that there was a statistically higher mean salary for the internship group than for the noninternship group. which of the following interpretations is the most appropriate? a. there could be a confounding variable, such as student major, that explains the difference in mean salary between the internship and no internship groups. b. we cannot infer anything from these data since the distribution of salaries is likely right skewed. c. you cannot draw any valid conclusions because the sample sizes are different. d. more students should complete internships because having an internship produces a higher salary.