Employee engagement is a strong emotional and intellectual connection that an employee has for the job, organization, manager, or coworkers. Engagement influences how much discretionary effort people put into their work. In general, employees want to have clear goals and roles, resources to do a good job, and receive meaningful feedback. However, the factors that drive engagement vary across age groups and job positions. Assume you are Mike Boyle of Mike Boyle Strength and Conditioning and you are trying to increase the engagement of your employees who are in the 45- to 54-year-old age bracket. If you are trying to engage your workforce, what are the most important things you can do to engage them?

a. Ensure senior managers are genuinely interested in employee well-being
b. Quickly resolve customer concerns
c. Provide good retirement benefits
d. Develop leaders and employees at all levels

both are integral parts of a corporate balance sheet. the cash flow statement, or statement of cash flows, measures the sources of a company's cash and its uses of cash over a specific time period. the income statement measures a company's financial performance, such as revenues, expenses, profits or losses over a specific time period (in fact, it's sometimes called a statement of financial performance).

a cash flow statement shows exactly how much money a company has received and how much it has spent, traditionally over a period of one month. it captures the current operating results and changes on the balance sheet, such as increases or decreases in accounts receivable or accounts payable, and does not include noncash accounting items such as depreciation and amortization. the cash flow generally comes from revenue received as a result of business activity, but it may be augmented by funds available as a result of credit. a cash flow statement is used to determine the short-term viability and liquidity of a company, specifically how well it is positioned to pay its bills and vendors.

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