Jeff is talking to a customer who is irate over a mix up with her bill. Jeff first lets her know that he is going to help resolve the situation using active listening skills. What is Jeff doing? A. setting the tone of the encounter
B. gathering the facts
C. working together on possible solutions
D. negotiating a win-win solution

Exercise 7-7 martinez company reports the following financial information before adjustments. dr. cr. accounts receivable $168,900 allowance for doubtful accounts $3,200 sales revenue (all on credit) 849,300 sales returns and allowances 50,440 prepare the journal entry to record bad debt expense assuming martinez company estimates bad debts at (a) 4% of accounts receivable and (b) 4% of accounts receivable but allowance for doubtful accounts had a $1,550 debit balance. (if no entry is required, select "no entry" for the account titles and enter 0 for the amounts. credit account titles are automatically indented when the amount is entered. do not indent manually.)