TRANSACTIONS 1. Performed services for $14,400 on credit.
2. Paid $3,640 in cash for new office chairs.
3. Received $27,600 in cash from credit clients.
4. Paid $1,820 in cash for telephone service.
5. Sent a check for $10,400 in partial payment of the amount due creditors.
6. Paid salaries of $21,160 in cash.
7. Sent a check for $2,570 to pay electric bill.
8. Performed services for $25,800 in cash.
9. Paid $5,320 in cash for auto repairs.
10. Performed services for $27,600 on account.

You work as the sales manager for a company that sells office supplies to businesses of all sizes. because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on paper, pencils, pens, post-it notes, and other office supplies from the manufacturers. when reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. when you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?