Universal Containers wants support agents skilled in a particular product line to own cases directly after customers log them from an automated channel. Which feature meets this requirement

Assignment rules

Explanation:

Universal containers is an organization that is in the business of sales. It has acquired the new company where the sales team has a unique and a new process with different stages that are set up in the Salesforce.

Universal containers wanted to supports the agents skilled in the particular product line so as to own cases directly after the customers try to log them from automated channel. The features that meets this particular requirement is the Assignment rules.

Assignment rules helps to automate the lead generation of the organization and helps in support process.

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