Briefly describe the disadvantages of multiple points of contact for a user who has a question or problem.

Incomplete question. The options:

The user may not know whom to contact about a problem.The user may misdiagnose the problem and contact the wrong contact person.The contacts may not know the answer.The contacts may disagree about the solution to a problemThe contacts may disagree about the solution to a problem

Explanation:

Of course, there is a likelihood of disagreement between the contacts as they may have slightly to very broad different opinions about how to solve a particular problem.

For example, imagine a customer has a problem he believes can be solved, he decides to;

contact support team A via phone call, he's attended to and offered a solution, still unclear he againcontacts another support team (team B) via email, in this case, a different support staff attends to him.

Finally, he likely discovers that the suggestions made by the contacts disagree (not in harmony) about the solution to a problem.

This question seems like it should be quite hard although it reall just wants you to subtract.92-8.7=83.3