Select the correct answer from each drop-down menu. Kendra is writing an essay about her job search. Read the selection from her essay and complete it by filling in the correct information. Within the cluster, professionals specialize in offering superior customer service at restaurants, lodgings, tourism, and more. Not only do they need excellent customer service skills, but they also need to have problem-solving, communication, and listening skills. If you want to get a job in this field, you should plan on getting to prepare you for the job.

You work as the sales manager for a company that sells office supplies to businesses of all sizes. because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on paper, pencils, pens, post-it notes, and other office supplies from the manufacturers. when reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. when you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?