Which of the following is NOT part of a Kaizen event?
Question 1 options:
Specific acti...
![Business](/tpl/images/cats/ekonomika.png)
Which of the following is NOT part of a Kaizen event?
Question 1 options:
Specific action
Focus on the process
Individual action
Immediate action
Question 2 (5 points)
Which of the following is NOT usually part of a service recovery strategy?
Question 2 options:
Conveying regret,
Addressing the problem as soon as possible
Providing compensation.
Explaining the customers role in the problem
Question 3 (5 points)
Even a few minutes of having strong anger directed at a person can impact their immune system for hours afterwards.
Question 3 options:
True
False
Question 4 (5 points)
Kaizen means:
Question 4 options:
Big Problem
Good Change
Continuous Improvement
Efficient System
Question 5 (5 points)
Continuous improvement means that when a significantly large issue arises, it will be addressed immediately.
Question 5 options:
True
False
Question 6 (5 points)
Which of the following is NOT recommended as a strategy for handling angry customers?
Question 6 options:
Get a manager if all else fails
Listen carefully
Refer to policies
Use a loud, positive speaking voice
![answer](/tpl/images/cats/otvet.png)
Answers: 3
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Business, 22.06.2019 07:30, suyi14
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