1. Which of the following is always important for providing effective online customer service?
a. Referring customers to your website.
b. Asking the customer to call your helpline.
c. Treating internet customers with a lower priority than phone customers.
d. Responding promptly to internet inquiries.

d. Responding promptly to internet inquiries.

Explanation:

Customer service involves taking care of a customer's needs in a prompt, professional, and helpful manner. It is addressing a customer's concerns to their satisfaction.

For customer service to be friendly and effective, it must be helpful to the client. A customer will be happy only if solutions to their queries are provided promptly.  Customers using online platforms should be givens as much priority as the rest of the clients.  If queries are not responded to fast and solutions are not provided, customers will likely seek alternatives.

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there was no passage listed but using the process of elimination i'd say it was d. the high economy would do the opposite. i don't see how low prices would affect it. high unemployment is possible but i feel d is the better answer.