The purpose of many business messages is to make a request or to reply to previously received communication. Familiarize yourself with the organization of these messages so you can communicate your purpose and achieve a positive outcome.
Read the scenario, and then answer the question.
The office manager asks you for advice on how to structure a request message with numerous questions.
What advice would you give?
Put a question mark after a disguised command.
Ask easy yes or no questions.
Place the most important question first or begin with a summary.
Read the following request message, and then answer the question.
To: Customer Support
From: Helen Martin
Subject: Warranty Information for Netbook Computer
Dear Customer Service,
I need this information by noon tomorrow at the latest. My team has an important presentation to give, and my netbook crashed while we were working on the presentation. I can’t find the warranty information anywhere. So I have a few questions.
Where is my warranty information? How long does it normally take to repair these machines? Do I have to mail the netbook to you, or can I bring it to your local repair shop?
Will you please answer these questions in a timely manner? Thank you in advance for your help.
Regards,
Helen Martin
What is the best revision for the opening of this message?
My team has an important presentation to give, and my netbook crashed while we were working on the presentation. I have to get it repaired soon.
My netbook computer crashed, and I have a few questions regarding repair and warranty information.
I need my questions answered quickly. My netbook crashed, and I can’t find the warranty information anywhere.
In addition to making requests, you will have to respond to requests in the business world.
Complete the following sentence with the dropdown menu.
Direct response messages might .
Many businesses use social media to communicate with customers. In order to make the most of social media, you should learn how to respond to various types of customer comments.
Read the scenario, and then answer the question.
You manage the social media presence of a movie theater chain. A customer posts a comment suggesting that people should engage in an illegal activity at one of the theater locations.
How should you respond to the customer?
Document and delete the comment. Notify the customer that the post violated comment policy.
Let the comment stand. Readers will understand that customers’ comments do not necessarily reflect the values of the business.
Respond to the comment with "lol" to indicate that the customer was merely joking and that other customers should not be concerned.
Answers: 1
Other questions on the subject: Business
Business, 21.06.2019 20:20, alkaline27
Jing-sheng facilitated a hiring committee for his advertising company. six employees (including two managers) met together to discuss applicants and select the finalists for a copywriter position in the public relations department. although the head of public relations would have the final nod on the candidate that would ultimately be hired, the evaluative work of the committee was very important because this group would send forward those persons they believed would be good work colleagues. in setting up this type of hiring process, the head of public relations was utilizing a(n) style of leadership. a. autocraticb. free-reinc. contingentd. participative
Answers: 3
Business, 22.06.2019 07:00, ronnie7898
Amarket that consists of all possible consumers regardless of their specific needs or wants is a
Answers: 1
Business, 22.06.2019 08:40, jasonr182017
During january 2018, the following transactions occur: january 1 purchase equipment for $20,600. the company estimates a residual value of $2,600 and a five-year service life. january 4 pay cash on accounts payable, $10,600. january 8 purchase additional inventory on account, $93,900. january 15 receive cash on accounts receivable, $23,100 january 19 pay cash for salaries, $30,900. january 28 pay cash for january utilities, $17,600. january 30 firework sales for january total $231,000. all of these sales are on account. the cost of the units sold is $120,500. the following information is available on january 31, 2018. depreciation on the equipment for the month of january is calculated using the straight-line method. the company estimates future uncollectible accounts. at the end of january, considering the total ending balance of the accounts receivable account as shown on the general ledger tab, $4,100 is now past due (older than 90 days), while the remainder of the balance is current (less than 90 days old). the company estimates that 50% of the past due balance will be uncollectible and only 3% of the current balance will become uncollectible. record the estimated bad debt expense. accrued interest revenue on notes receivable for january. unpaid salaries at the end of january are $33,700. accrued income taxes at the end of january are $10,100
Answers: 2
Do you know the correct answer?
The purpose of many business messages is to make a request or to reply to previously received commun...
Questions in other subjects:
History, 06.10.2020 01:01
English, 06.10.2020 01:01
Mathematics, 06.10.2020 01:01
History, 06.10.2020 01:01
Mathematics, 06.10.2020 01:01
