Business
Business, 30.10.2020 18:10, sanociahnoel

A bank manager notices that by the time customers get to the teller, they seem irritated and impatient. The manager wants to investigate the problem further, so she hires you to design a research project to figure out what is bothering the customers. The bank wants three studies? (a) several focus groups of their customers, (b) observation using a hidden camera, and (c) an online survey of 500 customers. Identify which studies are qualitative and which are quantitative. If you were to recommend only one study which of the three would you recommend? Why? Be specific.

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