Scenario B:
After requesting divorce documentation from a customer, she became very
defensiv...
Business, 16.10.2020 01:01, zachcochran2007
Scenario B:
After requesting divorce documentation from a customer, she became very
defensive and upset that we are requesting such personal information for a
financing application. She is concerned about the sensitive information that is
included in the decree and would prefer to keep that information private. The
underwriter will not remove the condition and the customer has reached the
point where she will be withdrawing her application to proceed with another
lender.
Assignment: Construct an email to the customer outlining why the
documentation is needed and address her concerns. What paths of a resolution
would you take to keep this customer's business?
Answers: 3
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