When financial services companies undertake layoffs, the most valuable employees, whom the companies want to retain, often leave the company voluntarily for new jobs not long after the layoffs. ITEL Financial Services, however, has not lost any of its most valuable employees despite multiple layoffs in the past decade. ITELcredits its success in keeping valuable employees to its high tolerance for risk when employees make investment decisions. Which of the following, if true, most strongly supports ITEL’s reasoning as to why the company retains its most valuable employees?
(A) People in the financial services industry are often motivated to change jobs by a significant salary increase.
(B) The way in which layoffs are handled can have a significant upward or downward impact on the morale and company loyalty of the employees who remain.
(C) Layoffs often occur during industry downturns, and it is generally much more difficult to find a new job when the industry is struggling.
(D) It is difficult to develop an objective method or definition for determining who should be considered a very valuable employee.
(E) A risk-intolerant environment impedes the entrepreneurial drive that financial services industry employees feel is a requirement to be successful

Organizational portfolio plan, the final phase of the strategic planning process, involves? a. identifying strategic business units (sbus) and establishing methods to determine how resources should be allocated among the various sbus. b. designing marketing mix strategies c. setting organizational objectives d. creating organizational strategies

In a team environment, a coordinator is? a person with expert knowledge or skills in a particular area the team needs. a good listener who works to resolve social problems among teammates. a leader who team members focus on their tasks. a good networker who likes to explore new ideas and possiblities.

Onsider the following subscription behavior information from genie, a web site that provides tools for constructing a family tree (ancestor search). subscriptions cost $9.99 per month, but you are charged for the entire year at the time of purchase. there is a one-year minimum term when you sign up for the service. once purchased, subscriptions are set to renew automatically unless the subscriber cancels them. when a membership renews, it renews for a one-year term and again you are charged for the entire year. there are no variable costs associated with providing this service to an individual customer, but genie does engage in customer relationship activities that they believe will increase customer retention. these customer relationship activities cost genie about $10 per year per customer. based on a sample of 1000 customers that joined genie five years ago, near the time when the company was founded, they were able to determine how many of those customers remained subscribers in the second year, third year etc. based on this information, genie calculated the average annual retention rate to be 20%. genie uses an annual discount rate of 8%. a. last year, genie spent $10,000 placing advertisements on google. genie management believes that these advertisements were responsible for about 300 new subscribers. would you recommend to genie management that they purchase more google ads? b. suppose a newly-introduced loyalty program increases the number of customers that remained to 30%. does this new data change your answer to 9.a? c. do you have any hesitations or concerns about making recommendations to management based on your above estimate of customer lifetime value?