The story in the video describes how the CEO of Japan Airlines, Haruka Nishimatsu, serves as an example of: a. the way a strategic leader creates a formal strategic plan. b. internal analysis of a company's assets and resources. c. establishing measurable goals for a company's success. d. several of the characteristics of a high performing strategic leader. Nishimatsu's open-door policy, knocking down office walls, eating with employees in the cafeteria and meeting with managers who have ideas is: a. a process for implementing a SWOT analysis, focusing on threats present in the industry. b. a process for developing the mission statement. c. a way to decentralize planning or promote strategy as an emergent process within his organization. d. a means for executing scenario planning with his top leadership team.