External processes targeted in competing on analytics consist of:.A. Human Resource Management. B. Customer Relationship Management (CRM).C. Enterprise Performance Management. D. Supply Chain Management (SCM).

B. Customer Relationship Management (CRM).

Explanation:

Customer relationship management refers to managing a relationship with the customer by providing them excellent products and servcies at reasonable cost in order to build a trust, provide them maximum satisfaction so that the company could able to generate maximum share in the market place. Also it should be more focused to attain competitive advantage

Therefore according to the given situation, the option B is correct

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a manufacturer of printed circuit boards uses exponential smoothing with trend to forecast monthly demand of its product. at the end of december, the company wishes to forecast sales for january. the estimate of trend through november has been 200 additional boards sold per month. average sales have been around 1000 units per month. the demand for december was 1100 units. the company uses α = 0.20 and β = 0.10. make a forecast including trend for the month of january.