the suggested strategies for "creating a work flow that works" do not include: a. Use one inbox to collect mail, messages, class handouts, and notes to yourself b. Delete, do, or defer items that you collect c. Empty your inboxes once per week d. Set up a filing system for reference materials

a. Use one inbox to collect mail, messages, class handouts, and notes to yourself

Explanation: A working workflow may be reffered to as an ordered, segmented and defined arrangement of chores, schedule, programs and tasks such that tasks do not overlap and hence become cumbersome and difficult to handle. In most cases, the lack of a working workflow often results in missed appointments, erroneous forwarding of information to wrong individuals or personnel. Strategies which could help in creating a working workflow are listed in the options above, except the use one inbox to collect mail, messages, class handouts, and notes to yourself which itself will only generates problems and inefficiency due to lack of segmentation and hence makes workflow cumbersome.

answer; exemplars;

answer decisions made by individual households and firms;