The usual assumptions that firms have are that customers are always right however firms should be careful what type of customers they do business with as some customers may look loyal however, they incur huge losses to the firm. Only customers who support the goals and aspirations of the firm should constantly be involved in the firm's business, goals, objectives and planning. Those customers who constantly cause the firm to incur huge losses will in the long term make the firm lose its profitability margin which consequently leads to the downfall and eventual collapse of the firm.
With the notion that the customer is always right, the firm tends to shift its focus to solving the problems of these customers which makes it incur huge losses in a bit to show them it's considerate and sensitive to their needs whereas it keeps sinking by the day until its eventual collapse. Firms can navigate these waters by conducting surveys and examining all customer feedback carefully while only attending to only those that genuinely require their attention.
However, in some cases, a customer might not have much knowledge about the products, they'll expect something, however, and such expectation might be weird. This makes it frustrating to the firm as they try to meet the need of the customer. As they need little product and repair related knowledge, their expectation won't be achievable thanks to various external influences which never are often controlled by the company, in such situation, telling that customer is usually right wouldn't be useful. Hence, the organization must perform their business to incorporate strategic side that ought to take customer’s viewpoint, further, the firm should consider suggestions of employees, and that they should make their business process much smart that brings more flexibility and freedom in choices of the customer. Hence, altogether situations, we can’t claim that customer is usually right. we should always bring an end to such business, which involves customers and such customers further bring losses for the firm. Project strategic sides might be influenced and project and organization could include several losses. So, the customer is usually right that ought to be considered the supported understanding business situation.
Explanation:
The usual assumptions that firms have are that customers are always right however firms should be careful what type of customers they do business with as some customers may look loyal however, they incur huge losses to the firm. Only customers who support the goals and aspirations of the firm should constantly be involved in the firm's business, goals, objectives and planning. Those customers who constantly cause the firm to incur huge losses will in the long term make the firm lose its profitability margin which consequently leads to the downfall and eventual collapse of the firm.
With the notion that the customer is always right, the firm tends to shift its focus to solving the problems of these customers which makes it incur huge losses in a bit to show them it's considerate and sensitive to their needs whereas it keeps sinking by the day until its eventual collapse. Firms can navigate these waters by conducting surveys and examining all customer feedback carefully while only attending to only those that genuinely require their attention.
However, in some cases, a customer might not have much knowledge about the products, they'll expect something, however, and such expectation might be weird. As they need little product and repair related knowledge, their expectation won't be achievable thanks to various external influences which never are often controlled by the company, in such situation, telling that customer is usually right wouldn't be useful. Hence, the organization must perform their business to incorporate strategic side that ought to take customer’s viewpoint, further, the firm should consider suggestions of employees, and that they should make their business process much smart that brings more flexibility and freedom in choices of the customer. Hence, altogether situations, we can’t claim that customer is usually right. we should always bring an end to such business, which involves customers and such customers further bring losses for the firm. Project strategic sides might be influenced and project and organization could include several losses. So, the customer is usually right that ought to be considered the supported understanding business situation.
