Despite the heavy reliance on e-mail, in certain situations calling may be the most efficient channel of communication, whether mobile or on your office line. Be sure to understand professional expectations for telephone, cell phone, and voice mail etiquette. Identify the telephone etiquette that will make your telephone calls productiv "Plan a mini-agenda"

Explanation:

For a company, top quality service is paramount. As the question already says, phone calls are still a regular means of communicating with clients; despite the heavy use of e-mail. The following telephone etiquette will make a company's calls productive:

1. Your office line should be picked once it rings. If it has to ring many times before you answer, the client or supplier may be thrown in a bad mood.

2. Greet properly and after hearing who is calling, introduce yourself (state your name and that of your business).

3. Clear throat and smile before answering a call. This helps put you in a right frame of my mind and gives you a good tone and concentration.

4. To place a customer on hold (when you need to attend to something else), always take permission (from them). You can jot down "customer on hold" in a book or sheet placed clearly on your desk, so you remember that you have a customer on hold.

When you resume the call, thank him or her for waiting.

5. For the sake of times when you won't be able to get to the phone early, have a professional voice note or voice mail.

Let it be one that greets the caller, tells the caller why they can't get you at that moment, and asks the caller to leave a message.

Have a great day!

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