The ABC Corporation (ABC) is a Federal Business Unit of Main Company Insurance that acts as a Federal Government subcontractor. Headquartered in Rockville, Maryland, ABC administers the second largest plan in the Federal Government. The MAIN COMPANY is committed to providing comprehensive health benefits and freedom of choice to over 1 million federal employees.
ABC employs approximately 1,050 ABC employees among its offices in the following cities: Rockville, Maryland; Jacksonville, Florida; San Antonio, Texas; Mesa, Arizona; and Chicago, Illinois. ABC decentralized operations in 1995, distributing support to the Jacksonville, San Antonio, and Mesa regional offices, then establishing a data center in Jacksonville in 1997.
To ensure ongoing customer service from its distributed operating offices, ABC decided to implement a business recovery program that includes documented business recovery plans. When the plans are fully implemented, ABC will be in a position to continue operating if and when a disruption occurs. Without plans and accommodations for contingencies, ABC may not be able to fully recover from a significant disruption since critical information needed for its business may not be available. Listed below are areas that ABC is interested in accommodating:
LAN servers and midrange systems to house critical applications
PCs for employees to access third party and LAN applications
Connectivity to the mainframe for critical applications and transfer protocols to/from Chicago MAIN COMPANY Home Office
Mail sorters and other mail handling equipment
Work space for key employees
Voice communications
Data transmission
Vital records
Various office automation mechanisms and supplies (printers, copiers, fax machines, etc)
To better understand the impact of a business disruption to ABC and how this would affect its constituents, ABC engaged the XYZ Consulting Company (XYZ) to conduct a Business Impact Analysis (BIA). The BIA focuses on ABC’s computer systems and work area recovery, and addresses two major objectives:
Determine operational impacts to ABC that would result from a worst case scenario business disruption – the complete loss of a regional office or of the Jacksonville Technology Center.
Assist ABC in the development of a recovery strategy that will satisfy ABC’s Recovery Time Objectives (RTOs), which is the length of time from disaster declaration to full information system functionality.
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