employee commitment is critical to product and service delivery excellence in every organization. As member of the management team in a hospital, what quality management strategy could be employed by management to gain commitment of the hospital staff in quality health service delivery.

Explanation:

The main objective of quality management in an organization is to ensure the consistency of the products and services offered.

The main components of this system are planning, guaranteeing, controlling and improving quality that will help the organization achieve excellence in its business.

Therefore, in order to guarantee total quality, it is necessary to have the management of organizational behavior. In the scenario proposed by the question above, a quality management strategy implemented to ensure the commitment of a hospital's staff in providing quality health services, could be the study and analysis of individual motivations and hospital teams, to seek understand the profile of employees, what are their ways of relating, of communicating, of establishing leadership in the group, of increasing engagement, etc., so that through the analysis of these motivational factors of the employee, skills development strategies are developed and human capital skills, and establishment of the best people management practices to guarantee the quality of the services offered by the hospital.

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