You own a floral design studio. Last year, you promoted Philip, one of your designers, to the manager of the studio. Philip had shown excellent design skills and was eager to take on new responsibilities. Recently, Philip has become increasingly protective of information regarding the day-to-day management of the floral shop. Several major problems with important customers have surfaced that Philip knew about but had not shared with you. Business from two of these customers has decreased during the last quarter. Also, several staff members have come to you privately with complaints about Philip's management practices. Tina, who has worked for you for over ten years, is threatening to quit. Use the six-step problem-solving method (see Chapter 1) to determine how you will handle the issues with Philip.