Heidi shares in the video that she has an open-door policy in which she invites her franchise owners and their employees to share their innovative ideas so the whole organization can adopt them. As Camp Bow Wow grows, she doesn’t want to lose the ability to innovate or the high level of commitment employees have for their jobs. She asks you what other practices she could put in place.

a. Establish high standards for being hired for any Camp Bow Wow job and set commensurately high compensation.

b. Schedule one-on-one meetings with as many franchise owners as possible throughout the year to solicit their ideas.

c. Use only food and training methods that research has shown are the best for dogs, even when they are relatively expensive or labor-intensive.

d. Share her vision of Camp Bow Wow as a place where the well-being of animals comes first through webinars and by partnering with animal rescue organizations.