2. Which of the following statements is true of a service strategy?
a. It allows salespeople to plan their actions for each customer.
b. It cannot be customized.
c. It is one of the components of the effective salesperson follow-up.
d. It the most important dimension of the three customer service dimensions.
e. It must not be done while directing efforts against competitors.

Faldo corp sells on terms that allow customers 45 days to pay for merchandise. its sales last year were $325,000, and its year-end receivables were $60,000. if its dso is less than the 45-day credit period, then customers are paying on time. otherwise, they are paying late. by how much are customers paying early or late? base your answer on this equation: dso - credit period = days early or late, and use a 365-day year when calculating the dso. a positive answer indicates late payments, while a negative answer indicates early payments. a. 21.27b. 22.38c. 23.50d. 24.68e. 25.91b