Today's public relations departments:
a. are more actively listening to customers and helping to solve their problems.
b. are downsizing as firms emphasize personal selling to promote their products.
c. focus more on advertising and less on publicity.
d. avoid relationships with the media and government officials.

a. are more actively listening to customers and helping to solve their problems.

Explanation:

The purpose of public relations is to educate and eventually convince the public, potential clients, investors, etc, to maintain a positive impact or favorable opinion of the company.

Therefore, Public relations is the most effective way to interact with customers, listening to them, and solve their queries so that company can gain their trust by fulfilling their needs within the prescribed time.

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