Business, 24.04.2020 00:01, embersongracie
Courtney recently ordered a few books online. However, she received the wrong order. She was completely dissatisfied and returned the books. She then wrote to the customer service expressing her anger. In response, the manager of the store sent her an apology via e-mail. He also sent her the books she ordered and refunded her money. Courtney was impressed and ordered books only from that store thereafter. In this scenario, the process adopted by the online store to regain Courtney's trust is called .
A) service durability
B) service reliability
C) service recovery
D) service capability
Answers: 1
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Courtney recently ordered a few books online. However, she received the wrong order. She was complet...
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