Hair It Is operates two wellness spas in the Miami area. The company employees work hard to develop long-term relationships by calling customers to make sure they are satisfied with the recent visit to the spas and hosting free wellness evaluations. Hair It Is, is using concepts from the:.
1. Technology Era.
2. Production Era.
3. Entrepreneurship Era.
4. Relationship Era.

4. Relationship Era

Explanation:

Relationship era refers to the organization shift towards building a long lasting relationship with customers and prospective customers. It involves building a long term beneficial relationship with customers. By calling customers and hosting free wellness evaluation, Hair It Is employees are building a long lasting relationship with their customers and taking a page out of the relationship era concepts. Having long lasting relationship with customers helps build up brand loyalty.

explanation: doctrine of respondeat superior is a legal doctrine that is commonly used in tort. this principle makes an employer or principal legally responsible for the wrongful acts done by an employee or agent, if such acts occur within the scope of the employment or agency.

i would say their habit of breaking down.