Which of the following is true of open-ended questions?a. These questions are designed to go beyond generalized fact finding and uncover prospects' perceptions and feelings regarding existing and desired circumstances and potential solutions. b. These questions limit the customer’s response to one or two words and are used to confirm or clarify information gleaned from responses to previous questions. c. These questions ask customers to choose from two or more options and are used in selling to discover customer preferences and move the purchase decision process forward. d. These questions are designed to let customers respond freely and encourage the customer’s thought processes. e. These questions are designed to penetrate below generalized or superficial information to elicit precise details for use in needs discovery and solution identification.

a. These questions are designed to go beyond generalized fact finding and uncover prospects' perceptions and feelings regarding existing and desired circumstances and potential solutions.

Explanation:

In a situation where more information is obtained from the answers provided by people in their words compared to closed ended or multiple choice questions, it is termed open ended questions.

Open ended questions gives respondents the freedom to answer questions as they deemed fit but also requires them to provide useful information in order to achieve the purpose of the questions.

People make use of questionaires, multiple choice questions when conducting surveys but open ended questions can be used to get feedback from respondents on the questions they were asked previously and when the question being asked does not have response that fits in a category.

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