Answer the discussion questions regarding the case study from the textbook. They are listed here: What are the service management characteristics of the CSR job? Define the mission statement and strategy of the Help Desk. Why is the Help Desk important? Who are its customers? How would you handle the customer affected by the inaccurate stock price in the bank’s trust account system? Would you take a passive or proactive approach? Justify your answer.
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Answer the discussion questions regarding the case study from the textbook. They are listed here: Wh...
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