How should you respond to this annoying snafu? a. Pick up the phone and ask Mr. Kroll, the service manager at Haley Wholesale, to take back the black blinds. b. Write a direct e-mail to Mr. Kroll requesting that the company re-ship the blinds in white. c. Write a forceful direct e-mail berating Haley Wholesale for its mistake to try to get a discount.

The upper-level managers of synergy technology are meeting for the week to look at the long-term company goals and overall direction of the organization. the ceo has expressed her concern over the economy and has told her managers to look closely at the environment outside the organization before making decisions and to be future oriented. in this meeting, top managers of synergy are